Free worldwide shipping
Free returns
Carbon neutral
Secure payments
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Please read our shipping policy carefully before purchasing our products. This policy applies to all orders you place with us.
What shipping options are available?
Logistics: 4PX, Yunsu Express, Wanbao Express, UBI
Free shipping on all orders.
All product delivery times and dates are estimates and for reference only.
EU and UK consumers: This will not affect your legal rights. Unless otherwise stated, the estimated delivery time is the earliest possible delivery time, and we will ship within 15 days of accepting your order. Please see our terms for more information.
Order Processing Time
Processing Time: 1-2 days
Delivery Time: 5-7 days
Do you offer international shipping?
We offer worldwide shipping.
Note: Some international orders may be subject to various rules and restrictions, and you may be required to pay additional taxes and duties, which are beyond our control. If this occurs, you are responsible for complying with the applicable laws of your country and bearing any additional costs or taxes incurred as a result.
What if my order is delayed?
If there is a delay in shipping for any reason, we will notify you as soon as possible and inform you of the new expected shipping date.
EU and UK consumers: This does not affect your legal rights. Please see our terms for more information.
Questions about returns?
If you have any questions about returns, please see our returns policy.
How to contact us regarding this policy?
If you have any other questions or comments, please contact our customer service center.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an vcavi.com error, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at our Support Center
Contact Information
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
When you send an email, we will reply within 24 hours, please wait patiently, thank you
RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY HONG KONG
stewabner@outlook.com
Everyday 9:00-17:00
Frequently Asked Questions (FAQ)
What is my order status?
After placing your order, we will send you a confirmation email. You can track your order status via email.
Can I modify my order?
We can only modify orders that have not yet been shipped. Once your order status changes to "Ready to Ship," "Shipped," or "Delivered," we cannot make any modifications.
Payment Methods
What payment methods do you accept?
We accept the following three main payment methods:
● Cash on Delivery
We will ship your order immediately after you place it. You can choose cash on delivery, which greatly reduces the risk for buyers.
● PayPal
VCAVI primarily uses PayPal for secure payments. We accept payments via PayPal using MasterCard, VISA, American Express, and Discover cards.
● Secure Credit Card Payment
We also accept Visa, MasterCard, American Express, and Discover credit cards.
What currency will my bill be displayed in?
All our transactions are settled in US dollars. If your credit or debit card uses a different currency, your bank will settle the transaction using the corresponding exchange rate for your chosen currency, based on the website you visit.
Shipping
Which regions do you ship to?
We ship worldwide, including Asia, North and Central America, Europe, and Oceania. We accept PayPal and credit card payments.
How long will it take for my order to arrive?
After placing your order, it typically takes 3 to 7 business days to process.
Delivery time depends on the shipping method you choose.
How can I track my package?
After placing your order, we will send you a confirmation email so you can track your order status.
What if I'm not home?
If you are not home, we will arrange redelivery for the next day, or our delivery partner will contact you to arrange a new delivery date, depending on your chosen country and shipping method.
If the package cannot be delivered, you may need to pick it up at your local post office.
Returns
Do you accept returns?
We accept returns if the following conditions are met:
- The item must have been sold in our online store. - The item must be unused.
- Returns or exchanges must be submitted within 14 days of receiving the item.
For returns, please contact our customer service.
Can I exchange it?
We accept exchanges, under the same conditions as returns.
For exchanges, please inform customer service that you wish to exchange for a different item when preparing the return.
Are returns free?
For returns, please contact customer service for a return address. Once you receive the address, please pack the item securely in its original packaging and include your proof of purchase.
In some cases, return shipping is free. If you return the item and the reason for the return is not an error on thuoritical.com's part, return shipping costs will be deducted from your refund.
How long does return processing take?
We will confirm the return within 14 days of receiving the package.
Once your return is accepted, we will process your refund, exchange, or compensation within 14 days of receiving the returned item.
If you have any further questions or concerns, please contact our customer service center.
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